Privacy and Cookies PolicyTHIS PRIVACY POLICY HAS BEEN DRAFTED IN ENGLISH. ANY TRANSLATION INTO ANOTHER LANGUAGE IS PROVIDED FOR THE CONVENIENCE OF THE READER ONLY. IN THE EVENT OF ANY CONFLICT OR INCONSISTENCY, THE ENGLISH-LANGUAGE VERSION SHALL PREVAIL OVER ANY TRANSLATED VERSION.
1. Privacy
This Privacy Policy explains what information we collect when you use our services, why we collect it, and how we use it.
Please note that this Privacy Policy forms an agreement between you and goldbet.io ('we', 'us' or 'our', as applicable). This Privacy Policy forms an integral part of goldbet.io’s Terms and Conditions.
We may update this Privacy Policy from time to time. Any changes will be communicated by posting the updated version on our platforms. We recommend reviewing this Privacy Policy regularly.
2. Information Collected
We consider information that may be used to identify an individual, including but not limited to their first and last name, date of birth, residential or other physical address, email address, phone number, or other relevant information, to be 'Personal Information'. You may be asked to provide Personal Information when you use our website, register for an account, or use our services. The Personal Information we collect may include contact information (including your phone number), shipping and billing information, transaction history, website usage preferences, and feedback regarding the Services. We store this information on servers located in Germany and, where applicable, in other locations. When you interact with our services, our servers maintain an activity log associated with your account. This log may include certain administrative and technical information, such as your IP address, time and date of access, web pages visited, language preferences, software crash reports, and browser type. This information is necessary to provide and maintain the quality of our services. We do not collect Personal Information about you without your knowledge.
3. Methods of Data Collection and Processing
We may automatically collect certain data as described above and receive Personal Information when you provide it through our services or through other communications and interactions with goldbet.io. We may also receive Personal Information from online vendors and service providers that support the operation of our Services. We do not purchase or rent third-party marketing lists, nor do we use such lists for marketing purposes. We send marketing communications only to individuals who have given us their prior consent directly. We may also engage third-party service providers to provide technical support, process online transactions, and maintain your account. We may have access to information you provide to such vendors, service providers, and third-party e-commerce services, and we will use any Personal Information we receive in accordance with this Privacy Policy. We will disclose this information to third parties outside the company only as permitted by this Privacy Policy. We take steps to ensure that our agreements with third-party service providers and online vendors include appropriate measures to protect your privacy.
4. Use of Information
We use the Personal Information we collect from you to provide and operate our Services, provide customer support, conduct necessary security and identity verification checks, process online transactions, assist with your participation in third-party promotions, meet our business requirements, and for other purposes related to the operation of the Services. We share Personal Information only with service providers acting on our behalf to provide and operate the Services, and only to the extent necessary for these purposes. We do not sell your Personal Information or share it with third parties for their own independent marketing purposes.
Where you have given us your prior consent, we may use your Personal Information to provide promotional offers and information about our own products and services. From time to time, we may request information from you through surveys or contests. Participation is completely voluntary, and you can choose whether or not to provide the requested information. This may include contact information, such as your name, correspondence address, and telephone number, as well as demographic information, such as your ZIP or postal code and age. By accepting a contest prize or winnings from us, you consent to the use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Where you have given us your prior, specific consent, we may use your Personal Information, including your email address and phone number, to send you information about our products, services, and promotions. We send marketing communications only to individuals who have opted in. You may withdraw your consent at any time, free of charge, by using the unsubscribe option in any marketing message or through your account settings. We do not send marketing communications on behalf of third parties.
5. Anti-Spam Policy
We strictly prohibit the promotion of our website through unsolicited email, SMS, instant messaging, or any other form of unsolicited electronic communication.
Marketing communications may only be sent to users who have provided explicit consent (opt-in) where required by applicable law.
Affiliates, marketing partners, and third parties acting on our behalf are prohibited from using spam or unsolicited messaging to promote our services. Any partner found engaging in such practices may have their relationship terminated immediately.
6. Certain Excluded Disclosures
We may disclose your Personal Information if required by law or if we believe in good faith that such disclosure is necessary to: (1) comply with any legal process served on us, our websites, or our Services, or where we are subject to a substantially similar legal obligation; (2) protect and defend our rights or property; or (3) take action to protect the personal safety of users of the Services or the public. If, in our sole discretion, we determine that you have engaged in dishonest practices or attempted to defraud us, the company, or any other user of the Services in any way, including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment activity, including the use of stolen credit cards or any other fraudulent activity, including chargebacks or other payment reversals, or any prohibited transaction, including money laundering, we reserve the right to share this information, together with your identifying information, with other online gaming sites, banks, credit card companies, relevant agencies, and competent authorities. (4) For the purpose of conducting research into the prevention of addiction, data may be anonymized and shared with the relevant institutions.
7. Access
You may withdraw your consent to receive promotional communications at any time, free of charge, by using the one-click unsubscribe option in any marketing email, through your account settings on our sites or the Services, or by contacting Customer Service. We will process your request without undue delay and, in any event, within 48 hours.
In addition, you may contact us if you: 1) want to confirm the accuracy of the Personal Information we have collected about you; 2) would like to update your Personal Information; and/or 3) have a complaint regarding our use of your Personal Information. If requested, we will (1) update any information you have provided to us where you demonstrate that such changes are necessary; or (2) flag any information to prevent its future use for marketing purposes. For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.
8. Cookies
Information stored on your device
When you access our Services, we may store certain information on your device. This information may be collected through cookies, which are small text files placed on your device when you visit websites and used to remember your preferences. We also use Local Shared Objects, also known as 'Flash Cookies'. Flash Cookies are similar to browser cookies and allow us to remember information about your visits across our websites. Neither cookies nor Flash Cookies can be used to access or retrieve other information stored on your computer. We use these technologies to monitor your use of our Services. Cookies help us monitor website traffic, improve our Services, and make your experience more convenient and personalized. We may use Flash Cookies and third-party cookies to help us provide you with more relevant advertisements.
Strictly necessary cookies
Strictly necessary cookies are essential for allowing users to navigate a website and use its features, such as accessing secure areas or making financial transactions. Without these cookies, our websites may not function properly.
During the registration
These cookies store information collected during the registration process and allow us to recognize you as a customer and provide the Services you request. We may also use this information to better understand your interests and preferences while you use our Services and to improve your experience.
On our website
For visitors to our website, we use cookies to collect certain information. Our servers use three types of cookies:
Session-Based Cookies: These cookies are stored on your device only for the duration of your visit to our website. They help you navigate our website more quickly and, if you are a registered customer, allow us to provide you with more relevant information. These cookies automatically expire when you close your browser.
Persistent Cookies: These cookies remain on your device for a period of time specified for each cookie. Flash Cookies are also persistent cookies.
Analytical Cookies: These cookies allow us to recognize and count visitors to our website and understand how they use our Services. This information helps us improve the way our websites work, for example, by making it easier for you to find what you are looking for.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. The Help menu in most browsers explains how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, or how to disable cookies altogether.
Flash Cookies
You can modify your Flash Player settings to prevent the use of Flash Cookies. The Flash Player Settings Manager allows you to manage your preferences. To prevent Flash Cookies from being stored by third-party content, go to the Global Storage Settings panel in the Settings Manager, deselect the checkbox labelled 'Allow third-party Flash content to store information on your computer', and close the Settings Manager. Alternatively, you can adjust your settings for specific websites through the Website Storage Settings panel, which is also available in the Settings Manager.
If you are using an older version of Flash Player or an older web browser, the Settings Manager may not be available to you. We recommend keeping your Flash Player and browser updated to the latest available versions.
If you choose to decline cookies, you may not be able to use all of the interactive features available on our sites.
9. Consent To Use Of Electronic Service Providers
To play real-money games on our Services, you will be required to make payments to and receive payments from us. We may use third-party electronic payment systems to process these financial transactions. By accepting this Privacy Policy, you expressly consent to the processing of the Personal Information necessary to process transactions, including, where necessary, the transfer of such information outside your country. We take steps to ensure that our arrangements with payment service providers protect your privacy.
10. Consent To Security Review
We reserve the right to conduct a security review at any time to validate the registration information you provide and to verify your use of our Services and your financial transactions for potential violations of our Terms and Conditions and applicable law. By using our Services and thereby agreeing to our Terms and Conditions, you authorize us to use your Personal Information and disclose it to third parties for the purpose of validating the information you provide while using our Services, including, where necessary, the transfer of such information outside your country. Security reviews may include, but are not limited to, obtaining a credit report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide any information or documentation we may request.
11. Security
We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version 3 with 128-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.
12. Protection Of Minors
Our Services are not intended for or directed at persons under the age of eighteen (18) or below the legal age in their respective jurisdiction. Any person who provides us with their Personal Information through any part of the Services represents to us that they are eighteen (18) years of age or older, or have reached the legal age in their respective jurisdiction. It is our policy to identify attempts by minors to access our Services, which may require us to initiate a security review. If we become aware that a minor has attempted to provide or has provided Personal Information through our Services, we will take steps to reject or remove from our records any information that we are legally permitted to remove.
13. International Transfers
Personal Information collected through the Services may be stored and processed in any country where we or our affiliates, suppliers, or agents maintain facilities. By using our Services, you expressly consent to the transfer of your Personal Information outside your country, including to countries that may not be considered to have adequate privacy laws. Nevertheless, we take steps to ensure that our agents, affiliates, and suppliers comply with our privacy standards regardless of their location.
14. Third-Party Practices
We cannot guarantee the protection of any information you provide to a third-party website that links to or from the Services, or any information collected by a third party administering our affiliate program (if applicable) or any other program, as these third-party websites are independently owned and operated. The collection and processing of any information by these third parties are governed by the privacy policy, if any, of the relevant third party.
15. Legal Disclaimer
The Services are provided on an “AS-IS” and “AS-AVAILABLE” basis, without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee, nor do we represent, that the operation of the Services with respect to the privacy of your Personal Information will be error-free. We will not be liable for any indirect, incidental, consequential, or punitive damages arising from or relating to the use or disclosure of such Personal Information.
16. Consent To Privacy Policy
Your use of our Services constitutes your agreement to this Privacy Policy.
This is our entire and exclusive Privacy Policy and supersedes any previous version. This Privacy Policy should be read in conjunction with our Terms and Conditions and any other applicable terms posted on our Platforms. We may periodically make changes to this Privacy Policy and will notify you of such changes by posting the updated terms on our Platforms. Your continued use of our Services following any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend that you review this Privacy Policy regularly.
In addition, pursuant to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority regarding the processing of your Personal Information, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.
17. Other Websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of those websites may collect information about you, which they will use in accordance with their respective privacy policies, which may differ from ours. We are not responsible for this. The operators of these websites are solely responsible for their functionality and any errors that may occur on the linked websites.
18. Data Deletion
If you wish to request the deletion of your data, please contact us at support@goldbet.io. Please note that, under Article 17(3)(b) of the GDPR, legal obligations may take precedence over the right to erasure. Therefore, in order to comply with applicable AML regulations, we will retain your data for five years. After this period, we will be able to process your deletion request.
We provide you with the option to opt out of our marketing communications. The simplest way to do so is to follow the unsubscribe link at the bottom of each marketing email. Alternatively, you can contact our Customer Service team or use the live chat.
Please note that administrative or service-related emails, such as emails confirming a deposit or notifying you of updates to our Privacy Policy or General Terms and Conditions, do not include an option to unsubscribe. Any attempt to unsubscribe from such communications will be ineffective, as these emails are necessary to provide the Services you have requested.
19. Contacts
Any questions or comments regarding this Privacy and Cookies Policy may be submitted by post to the address provided below or by email to support@goldbet.io. You may also use this email address to contact our Data Protection Officer regarding privacy-related inquiries. To help ensure a prompt response, please include 'ATTN: DPO' in the subject line of your email.
